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HealthHub Mobile™ Application Powered by PayFlex®

HealthHub Mobile™ Application Powered by PayFlex®

 

Description

The HealthHub Mobile™ Application for smartphones allows participants with HealthHub accounts (as applicable) to easily access balances, view claims processed to date, submit claims and check eligibility profiles. Participants must first register….. Read more

What's New in Version 1.0.1

* Improved claim submission.
* Clarified eligible expenses.

iPhone Screenshots

HealthHub Mobile™ Application Powered by PayFlex® iPhone Screenshot 1
HealthHub Mobile™ Application Powered by PayFlex® iPhone Screenshot 2
HealthHub Mobile™ Application Powered by PayFlex® iPhone Screenshot 3
HealthHub Mobile™ Application Powered by PayFlex® iPhone Screenshot 4
HealthHub Mobile™ Application Powered by PayFlex® iPhone Screenshot 5

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Customer reviews

Rated 2/5 based on 3 customer reviews.

 

3/5 stars
The why

:
I just talked to Health Hub as I am having the same problems one other reviewer commented on. I have a valid and working account online, yet I cannot log on via this app. I get the error message that I must sign up for it in the consumer section of the online version of their product.

According to the customer service gal I spoke with, (who contacted her IT office) this is a service that must be chosen and paid for by the individual's employer. If the employer choses to pay for this additional benefit (checking the account via this app) then the person who downloads it may sign up for it and access it. If not, the app will not function.

I did suggest that she pass along to the company powers-that-be that since this is a purchased function, and not all employers might not wish to spend the money (my employer is a non-profit with very limited funds), they might wish to make it available to those of us who fall in this category for a nominal fee. Surely if enough "non-covered" folks were to pay for it at a reasonable charge it would be to their advantage, along with the advantage we would receive having that as an option.

For those who's employers do pay for this service, there should be a link in the consumer center section of the online account where you can sign up for the mobile app and thereby activate it on your phone. If you find you can't log on via the app, but have an online account and you can't find the mobile app tab in the Consumer Center, you might want to call them to verify and make that recommendation.

I'm giving this app 3 stars for the concept. Will upgrade it to 5 stars if/when they provide an option for consumers who's employers have not opted for this in their package.

5/5 stars
Participant

:
Great functionality to be able to file a claim on the fly. My sister said she wished she had this with her employer.

0/5 stars
Flawed App

:
This app doesn't warn you that your company has to pay a fee in order for it's employees to use this app. Boo to PayFlex for charging a fee! 

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